Frequently Asked Questions

Standard delivery takes 3–5 business days within the continental US and 5–10 business days for international orders. Express shipping (2–3 business days) and overnight delivery (next business day) are available at checkout for an additional fee.

Yes, we ship to over 40 countries worldwide. International delivery typically takes 5–10 business days. Duties, taxes, and customs fees are included in the checkout price for select countries. Please allow additional time for customs clearance.

Standard shipping within the US is $15. Express shipping is $35, and overnight delivery is $65. International shipping rates are calculated at checkout based on your location and the weight of your order. In-store pickup is always free.

Yes, once your order ships, you will receive a confirmation email with a tracking number. You can also track your order in real-time on our Track Order page using your order ID.

Yes, we offer free standard shipping on all US orders over $500. This applies automatically at checkout — no promo code needed.

We offer a 30-day return policy on all unworn items with original tags attached. Footwear must be returned in the original box. Free returns and exchanges are available within the United States. International returns are accepted but shipping costs are the responsibility of the customer.

To start a return, simply contact our concierge team through our Contact page or email us at info@smartafrikclothing.com. We will provide you with a prepaid return label and instructions. Most returns are processed within 48 hours of receipt.

Once we receive your return, refunds are typically processed within 7–10 business days. The funds will be credited back to your original payment method. You will receive an email notification once your refund has been issued.

Absolutely. Exchanges for a different size or color are free within the US. We recommend initiating the exchange as soon as possible to ensure the desired size is in stock. Contact our team and we will handle the rest.

For hygiene reasons, we cannot accept returns on underwear, swimwear, or face masks. Items that show signs of wear, alteration, or damage are also non-returnable. Final sale items are marked clearly on the product page and cannot be returned.

We provide a detailed Size Guide on every product page with specific measurements for each garment. We recommend measuring a similar item you already own and comparing it to our size chart. Our team is also available to help with sizing questions.

If you're between sizes, we recommend sizing up for a more comfortable fit, especially for suit jackets and blazers that may need tailoring. Most of our garments can be easily altered by a local tailor to achieve the perfect fit.

Yes, our suits are available in Classic, Slim, and Modern fits. Classic offers a traditional cut with more room, Slim provides a tailored silhouette, and Modern is a versatile middle ground. Each product page specifies the fit type with detailed measurements.

We partner with local tailoring services in the Denver area. If you visit our boutique, we offer complimentary basic alterations on full-price suits. For online orders, we recommend using a trusted local tailor for any adjustments.

We accept Visa, Mastercard, American Express, PayPal, and Cash App. All payments are processed through our secure, encrypted payment gateway. We do not store your full card details on our servers.

Absolutely. We use industry-standard SSL/TLS encryption to protect all data transmitted between your browser and our servers. Payment processing is handled by PCI-compliant gateways, and your full card details are never stored on our systems.

Yes, we offer buy now, pay later options through select payment partners at checkout. You can split your purchase into 4 interest-free payments. This option is available for orders over $200 and is subject to approval.

Currently, we only accept a single payment method per order. If you have a gift card, it can be combined with a credit card or PayPal. Gift cards are available for purchase through our boutique or by contacting customer service.

You can cancel your order within 24 hours of placement if it has not yet shipped. Simply go to our Track Order page, enter your order ID, and use the cancellation option. For orders that have already shipped, please initiate a return once you receive the item.

If your order has not yet been processed or shipped, contact our team immediately and we may be able to modify it. Once an order has entered the fulfillment stage, changes are no longer possible. We recommend canceling and placing a new order.

We are sorry to hear that. Please contact us within 48 hours of delivery with photos of the damaged item and packaging. We will arrange a replacement or full refund, including return shipping costs.

If you receive an incorrect item, please notify us within 48 hours of delivery. We will arrange for the correct item to be shipped to you at no additional cost, and provide a prepaid return label for the incorrect item.